How to Report a Bug Using the Bird Eats Bug App
Bugs are a reality in software and website development, and myArrow is no exception. Despite rigorous testing and quality assurance measures, completely eradicating bugs during the development process and the final product is challenging.
To promptly address any bugs or issues, we use the Bird Eats Bug app to record or take screenshots of the problems in real-time. This app makes it easier for developers to immediately identify the issue and automatically create tickets (with the proper integrations) to resolve the problem. This guide will teach you how to use the “Report a Bug” feature.
Reporting a Bug
The Bird Eats Bug screen capture app is a reliable tool to catch, record and fix bugs faster. This app is already integrated with the myArrow website and requires that you have a myArrow account and login.
To record a bug, click the profile icon on the upper rightmost side of the page. When you click your profile icon, a dropdown menu should appear. Click on the “Report a Bug” button.
A small menu should appear, prompting you to either “Start Screen Recording” or “Take a Screenshot.”
Taking Screenshots
To take a screenshot, click (a) the “Take a screenshot” button. A new window will appear, (b) where the website will ask if you will allow it to see the tab's contents. Click the “Allow” button.
A new window will (c) show the screenshot and text fields. The text fields include the Title, Description and the user's email reporting the bug. The Title and Description are optional, whilst the email address is required.
Once everything is set, click (d) the “Submit” button and wait for the screenshot to be fully uploaded.
When done, a new window should appear, (e) telling you that the bug report has been successfully submitted. Click “Copy link to your bug report” to save a Bird Eats Bug session link. You can open the link by copy-pasting it on your web browser. Click “Done” when finished.
Recording Tab
To record a tab, (a) click on the “Start screen recording” button.
The recording will immediately start when you click the screen recording button. This is a more efficient and effective way to show bugs or issues on the website. When done, you can click the red stop button.
Similar to the screenshot, a new window (b) will appear, showing the recording and the text fields. The text fields include the Title, Description and the user's email reporting the bug. The Title and Description are optional, whilst the email address is required.
Once everything is set, click (c) the “Submit” button and wait for the recording to be fully uploaded.
Similar to the screenshot, (d) a new window should appear, telling you the bug report has been successfully submitted. Click “Copy link to your bug report” to save the Bird Eats Bug session link. You can open the link by copy-pasting it on your web browser. Click “Done” when finished.
The development team should receive a ticket and will investigate and fix any bugs or issues.