How to Update Your Password and Set Up Two-Factor Authentication
Updating your myArrow account password and two-factor authentication is an essential step in ensuring the security and privacy of your account. Regularly updating these login credentials can help protect your account from unauthorised access and keep your personal information safe. This tutorial will explain how to update your myArrow account password and two-factor authentication and provide tips for creating strong, secure passwords.
Navigating to the "Passwords & Security" Page
First, you must log in to your myArrow account by navigating the myArrow website at www.myarrow.nz.
Move your pointer to the upper right side of the screen and click your profile picture (a). A dropdown menu will appear.
On the dropdown menu, (b) click "My Profile, "redirecting you to the user details page.
Once there, click on the "Passwords & Security Page" button below the "My Details" prompt.
Updating My Password
Updating your myArrow password is relatively easy, but securing your account requires a strong password and should not be carelessly shared with others.
On the "Passwords & Security" page, you will see three text fields in the Update Password section.
In the "Current Password" section, (a) click the text field and input your current password. Ensure there are no spelling mistakes and the letters are capitalised correctly.
Move (b) to the "New Password" section and input your new solid and secure password.
To ensure you have a strong and secure password, use a combination of letters, numbers, and symbols with more than eight characters. Alternatively, you can use password-generating software and save it on your trusted browser or desktop.
After typing in your new password, (c) re-type or copy and paste it into the "Confirm Password" text field.
Once everything is set, click the "Save" button, and you have now successfully updated your password.
Multi-Factor Authentication
Multi-factor authentication (MFA) is a security measure that requires users to provide multiple forms of identification when logging in to a system or accessing sensitive information. This helps prevent unauthorised access and ensures that only authorised users can access the system or data. You can enhance your myArrow account's security by enabling an email two-factor authentication, wherein a security token will be sent to your email account.
Important Note: Arrow Uniforms staff do not have access to your passwords.
Scroll down to the multi-factor authentication section to turn Email two-factor authentication and Authenticator Application on or off. You will see Toggle on/off buttons beside each feature.
Email Two-Factor Authentication
To enable Email Two-Factor Authentication, toggle it on by clicking the button (a).
Enabling this will show a dialogue box asking for your password. Input your password (b)and press "Confirm."
With this feature enabled, another page will appear after typing in your email and password on the login page, as shown above.
As an added security measure, the myArrow server will send a code to your email address every time you log in. Check your email for the 6-digit security code. (a) Type in the 6-digit security code in the designated text field.
You can now (b) click on the "Log In" button to immediately navigate to your dashboard.
It's important to note that the 6-digit code will not work after some time if you don't type it in. You can (c) click on the "Resend OTP" button beside the login button, sending a new 6-digit security code to your email.
Authenticator Application
Before enabling this feature, you must download the Google Authenticator for Android Devices or turn on two-factor authentication for your Apple ID. To allow the Authenticator App, toggle on the button beside it (a). Enabling this feature will not require a password; however, disabling it requires a password.
Once enabled, a QR code will appear immediately. This will only appear once. Scan (b) the QR code using the Authenticator App.
Once you receive your device's One-Time Password (OTP), (c) confirm the OTP by inputting it into the number field.
To recover your account if you lose your Two-Factor Authentication Device, (d) click the "Show Recover Codes" prompt just below the Toggle On/Off button. The Recovery Codes will appear on the screen (e). Ensure to store these codes using a Password Manager App.
Multi-Factor Authentication Page Login
Once 2FA is enabled, (a) you will receive an email containing a six-digit number. Copy this number. The email should look like the image above.
On your myArrow Multi-Factor Authentication Page, (b) input the six-digit code on the designated text field.
You will automatically navigate to your myArrow dashboard.
Managing Browser Sessions
This section shows the browser sessions and devices while using your myArrow account.
The text icon (a) "This device" shows your current device while logged in to your myArrow account. You can have multiple browsing sessions and devices listed in this section.
To log out of other devices and browser sessions, you can (b) click on the "Log out other browser sessions" button prompt. Alternatively, you can individually log out of each device by clicking the Logout button on the right-most side of the screen.